About This Course
Measuring the right KPI is vital to the health and success of your business. However, when onboarding new clients, some need clarification about what they should measure and how to use these powerful tools. They often ask, “Why do we need KPIs?” or “Why use KPIs?” or “Why are KPIs important?” or even “What are KPIs?” as they think their way of doing things isn’t broken. Effective KPIs are essential metrics to ensure you can accomplish any business objective. The importance of effective KPIs can’t be understated to achieve greater business performance.
Learning Objectives
module 1 : INTRODUCTION, CONTEXT, KEY TERMS
·What is KPI?
·Types of KPI
·Understanding the benefit of KPI’s for strategy & business
·Understanding the importance of KPI’s for departments, teams, and employees
·Understand the impact of KPI’s on the culture of the organisation
·Performance Measurement vs. Performance Management
·Understand the Balanced Scorecard
module2 : module2 "CONSTRUCTION OF KPI
·How to formulate the Key Performance Indicators (KPI)
·Identify the right sources to select the KPI’s
·Balanced Scorecard Perspective for KPI’s
·Balancing the KPI’s as per Lead vs. Lag Indicators
·SMART criteria of Performance measurement
·Integrating KPI’s with the goals of the organisation and departments
Best Practices"
module3 : THE KPI TEAM, DOCUMENTATION AND REPORTING
·Identifying the Team for selecting the KPI’s at the organisational and departmental level
·Designing the KPI Documentation form
·Creating a KPI Dashboard
·Reviewing the KPI’s
·Ensuring Data Quality
module4 : module4 "COMMUNICATION for KPI’s
·Educating the Teams, and members of the organisation on KPI’s
·Understand how to initiate the conversation with employees around the KPI’s for better acceptance
·Monitor the Performance measurement as per the KPI’s
·Diagnosing and Addressing the performance gaps
·Coaching for Corrective Measures"
Material Includes
- module1
- module2
- module3
- module4
Target Audience
- Directors, C- Level Executives
- Senior Management Team
- Heads of the Departments
- Strategic Planners, Business Analysts
- Existing Managers, Supervisors and those who are managing the teams
- Those who wish to manage the team in the future
- Anyone whose role includes the development and deployment of the Performance Management and Performance Measurement System
Your Instructors
Sherien@expertisecenter.org
See more
550.00EGP
Material Includes
- module1
- module2
- module3
- module4
TQM
550.00EGP
