quality management system Courses

module 1 : INTRODUCTION, CONTEXT, KEY TERMS

·What is KPI?

·Types of KPI

·Understanding the benefit of KPI’s for strategy & business

·Understanding the importance of KPI’s for departments, teams, and employees

·Understand the impact of KPI’s on the culture of the organisation

·Performance Measurement vs. Performance Management

·Understand the Balanced Scorecard

module2 : module2 "CONSTRUCTION OF KPI

·How to formulate the Key Performance Indicators (KPI)

·Identify the right sources to select the KPI’s

·Balanced Scorecard Perspective for KPI’s

·Balancing the KPI’s as per Lead vs. Lag Indicators

·SMART criteria of Performance measurement

·Integrating KPI’s with the goals of the organisation and departments

Best Practices"

module3 : THE KPI TEAM, DOCUMENTATION AND REPORTING

·Identifying the Team for selecting the KPI’s at the organisational and departmental level

·Designing the KPI Documentation form

·Creating a KPI Dashboard

·Reviewing the KPI’s

·Ensuring Data Quality

module4 : module4 "COMMUNICATION for KPI’s

·Educating the Teams, and members of the organisation on KPI’s

·Understand how to initiate the conversation with employees around the KPI’s for better acceptance

·Monitor the Performance measurement as per the KPI’s

·Diagnosing and Addressing the performance gaps

·Coaching for Corrective Measures"