Learning Objectives
Explain the meaning of Total Quality Management concepts and describe its evolution
Identify and describe the key components of total quality management (TQM) and understand how organizations approach TQM deployment.
Recognize the application of the different TQM tools and methods within the different departments and functions in an organization
Adopt TQM as a fundamental business strategy
Communicate the importance of customer focused TQM
Implement a business strategy driven by TQM
Describe tools for identifying and solving quality problems.
Accomplish the cultural transformation necessary for successful implementation of total quality practices
Material Includes
- Module 1
- Module 2
- Module 3
- Module 4
Target Audience
- leaders and managers: Whether at the top or middle levels, they are responsible for setting strategies and directing teams to achieve quality goals.
- Employees at all levels: It is important that all employees participate in quality improvement efforts, regardless of their position.
- Individuals wishing to develop their skills in the field of quality: whether they work directly in the field of quality or wish to gain new knowledge in this field.
Curriculum
3 Lessons
Introduction
To survive and grow in global markets, organizations will be required to develop customer focus strategy and involve employees in continuous quality improvement to continually improve Quality. Export trade demands high quality services and world-class products. It requires radical change in our traditional approaches. Management can bring about transformation and move towards Quality Organizational Excellence by developing their employees in every function.
Module 1: Introduction to Total Quality Management (TQM)00:1:26
module 1 : lesson 1
lesson 1 : Definition of TQM00:00
lesson 2
Your Instructors
bora3y2
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very important course
550.00EGP
Material Includes
- Module 1
- Module 2
- Module 3
- Module 4
Key Performance Indicators (KPIs)
550.00EGP
