What you'll learn
module 1 : INTRODUCTION, CONTEXT, KEY TERMS
·What is KPI?
·Types of KPI
·Understanding the benefit of KPI’s for strategy & business
·Understanding the importance of KPI’s for departments, teams, and employees
·Understand the impact of KPI’s on the culture of the organisation
·Performance Measurement vs. Performance Management
·Understand the Balanced Scorecard
module2 : module2 "CONSTRUCTION OF KPI
·How to formulate the Key Performance Indicators (KPI)
·Identify the right sources to select the KPI’s
·Balanced Scorecard Perspective for KPI’s
·Balancing the KPI’s as per Lead vs. Lag Indicators
·SMART criteria of Performance measurement
·Integrating KPI’s with the goals of the organisation and departments
Best Practices"
module3 : THE KPI TEAM, DOCUMENTATION AND REPORTING
·Identifying the Team for selecting the KPI’s at the organisational and departmental level
·Designing the KPI Documentation form
·Creating a KPI Dashboard
·Reviewing the KPI’s
·Ensuring Data Quality
module4 : module4 "COMMUNICATION for KPI’s
·Educating the Teams, and members of the organisation on KPI’s
·Understand how to initiate the conversation with employees around the KPI’s for better acceptance
·Monitor the Performance measurement as per the KPI’s
·Diagnosing and Addressing the performance gaps
·Coaching for Corrective Measures"
What you'll learn
Explain the meaning of Total Quality Management concepts and describe its evolution
Identify and describe the key components of total quality management (TQM) and understand how organizations approach TQM deployment.
Recognize the application of the different TQM tools and methods within the different departments and functions in an organization
Adopt TQM as a fundamental business strategy
Communicate the importance of customer focused TQM
Implement a business strategy driven by TQM
Describe tools for identifying and solving quality problems.
Accomplish the cultural transformation necessary for successful implementation of total quality practices
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ISO 14001
This course consists of three separate eLearning modules: ISO 14001:2015 …
What you'll learn
Follow a systematic approach to establish processes that will improve your organisation’s environmental performance
Incorporate the Plan-Do-Check-Act (PDCA) model and risk-based thinking into the management system processes so that you can address risks and make the most of any opportunities
Create a culture where employees are encouraged to take an active role in protecting the environment by contributing to sustainable practices that reduce the organisation’s environmental impacts and increases its operating efficiency
Successfully plan and implement a management system based on an ISO standard
Plan an internal audit of an environmental management system against ISO 14001:2015
Ensure changes to processes and procedures are communicated and everyone is trained so they can support and contribute to the management system objective
Complete an objective evaluation of your organisation’s current performance, to ensure processes are in place and operating as intended
Plan and prepare activities in readiness for the certification audit
Verify that the organisation is compliant with its own policies, procedures and associated documents by using the auditing principles and process
Report on the management systems effectiveness by gathering objective evidence and evaluating the extent to which environmental management system is being managed, controlled and continually improved
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ISO 9001 : 2015
This course will equip participants with the knowledge and skills …
What you'll learn
Build efficiency, reduce waste, improve quality, and make jobs safer and more fulfilling.
Explain the purpose and intent of the ISO 9000 series of Standards.
Describe the requirements of ISO 9001:2015.
Explain the relationships between the clauses of ISO 9001:2015.
Describe the role of internal audit in the maintenance and improvement of management systems.
Explain the purpose and structure of ISO 9001:2015.
Plan and prepare for an internal audit.
Gather evidence through observation, interview, and sampling.
Write factual reports that help to improve the effectiveness of the management system.
Suggest ways in which the effectiveness of corrective action might be verified.
Free
Basic Quality Concept
Learn about the requirements of ISO 9001:2015 and develop the …
What you'll learn
Follow a systematic approach to establish processes that will improve quality and give customers confidence in the products and services you provide
Incorporate the Plan-Do-Check-Act (PDCA) model and risk-based thinking into the management system processes so that you can address risks and make the most of any opportunities
Create a culture where employees are encouraged to take an active role in consistently providing products and services that meet customer, statutory and regulatory requirements
Use the quality management principles to improve customer satisfaction and raise quality awareness
Plan an internal audit of a quality management system against ISO 9001:2015 in accordance with ISO 19011:2018 and ISO/IEC 17021-1 as applicable
Verify that the organisation is compliant with its own policies, procedures and associated documents by using the auditing principles and process
Report on the management systems effectiveness by gathering objective evidence and evaluating the extent to which the quality management system is being managed and continually improved
Integrated Management System
Instead of applying different standards in separate components, organizations may …
What you'll learn
Upon completion of this Course, you will be able to:
Have an overview of Integrated Management Systems (IMS) by:
Interpreting a system and an integrated management system.
Interpreting the integration of management systems.
Having an overview of PAS 99.
Interpret and apply the implementation requirements of ISO 9001:2015 by:
Having an overview of quality management systems.
Interpreting and applying the implementation requirements of ISO 9001:2015
Interpret and apply the implementation requirements of ISO 14001:2015 Environmental Management by:
Having an overview of environmental management systems.
Interpreting and applying the implementation requirements of ISO 4001:2015,
Interpret and apply the implementation requirements of OHS 45001:2018 Occupational Health and Safety Management by:
Having an overview of OHSAS 45001:2018.
Interpreting and applying the implementation requirements of OHS 45001:2018
Integrate the requirements of ISO standards
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ISO 50001 Energy Management Systems
Learn about the requirements of ISO 50001:2018 so that you …
What you'll learn
Follow a systematic approach to establish processes that will improve energy-related performance and energy efficiency
Incorporate the Plan-Do-Check-Act (PDCA) model and risk-based thinking into the management system processes so that you can address risks and make the most of any opportunities.
Create a culture where employees are encouraged to take an active role in saving energy and improving energy use and consumption
Featured
Free
ISO 22000
Learn about the requirements of ISO 22000:2018 so that you …
What you'll learn
Follow a systematic approach to establish processes that will provide assurance that food or drink that is consumed in accordance with its intended use will not cause harm to your customers
Incorporate the Plan-Do-Check-Act (PDCA) model and risk-based thinking into the management system processes so that you can address risks and make the most of any opportunities
Create a culture where employees are encouraged to take an active role in maintaining food safety and complying with food safety legislation
Use the Hazard Analysis & Critical Control Points (HACCP) system and guidelines to ensure that food is safe and suitable for consumption
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