What you'll learn
Explain the meaning of Total Quality Management concepts and describe its evolution
Identify and describe the key components of total quality management (TQM) and understand how organizations approach TQM deployment.
Recognize the application of the different TQM tools and methods within the different departments and functions in an organization
Adopt TQM as a fundamental business strategy
Communicate the importance of customer focused TQM
Implement a business strategy driven by TQM
Describe tools for identifying and solving quality problems.
Accomplish the cultural transformation necessary for successful implementation of total quality practices
